Privacy Policy

Last updated: October 7, 2026

1. What Personal Information We Collect

• Account information (for client members): name and email address, set up manually by us — there is no public self-registration on this portal.
• Form submissions: name, email address, phone number and text-message preference (if provided), business details you choose to share (such as business name, mailing address, and website information), and the content of your question or message, including questions sent through Ask Tachyon.
• Technical information: standard log data such as IP address and browser type, collected automatically for security and performance.
• Client digest subscription (once available): name and email, collected only with express opt-in consent.

We do not knowingly collect financial information, government identification numbers, or other sensitive personal information through this portal.

2. How We Use Your Information

• To create and manage your client member account and provide access to member-only content
• To respond to inquiries, quote requests, and Insight Report orders
• To deliver the monthly client digest, once you have opted in
• To maintain website security and diagnose technical issues
• To answer your questions, including through Ask Tachyon. If an answer would help other members, we may share it on the portal without your name or any details that could identify you
• To contact you by text message about your inquiry, only if you have told us a text message is OK
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties, and do not use it for advertising beyond the client digest you’ve explicitly opted into.

3. How We Store and Protect Your Information

Personal information is stored on our hosting infrastructure and processed through the software systems operating this site. We apply reasonable safeguards, including SSL/TLS encryption in transit, regular software updates, a web application firewall, and scheduled backups.

No method of storage or transmission is 100% secure. If a data breach creates a real risk of significant harm to you, we will notify you without unreasonable delay, and we will also notify the Office of the Information and Privacy Commissioner for BC.

4. How Long We Keep Your Information

We retain personal information only as long as necessary for the purpose it was collected, or as required by law. Client account information is retained for the duration of the business relationship and securely deleted within a reasonable period afterward, unless you request earlier deletion.

5. Your Rights

Under PIPA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for us to use your information (subject to legal or contractual restrictions)
• Make a complaint about how we’ve handled your personal information

We respond to access, correction, or complaint requests within 30 days (the time limit set by PIPA; in limited circumstances PIPA allows it to be extended, and if that happens we will tell you why). To make a request, contact us at privacy@portal-webitpartner.ca. If unsatisfied with our response, you may also contact the Office of the Information and Privacy Commissioner for British Columbia.

6. Client Digest Consent

Our monthly client digest is educational content for existing clients only — practical tech tips and the occasional fun fact. It is not promotional or sales material, and it is not sent to the public. If you opt in, we collect your name and email based on express, opt-in consent — an actively selected checkbox, never pre-checked. Every digest clearly identifies Tachyon Business & Computer Solutions as sender and includes a working one-click unsubscribe link honoured within 10 business days.

Existing clients may also receive occasional service-related communications (such as appointment reminders or account notices) separate from the opt-in digest.